Guest Relations Specialist
Experienced Customer Service/ Salesperson invited to join our growing team!
We are Vacation Rentals of Santa Barbara (VROSB), one of the longest established vacation rental companies in Santa Barbara! We are locally owned and operated, and manage over 85 fully-furnished rental properties in the Santa Barbara area. We strongly value our relationships with our owners, guests, and within our team.
For this position, we are looking for a Guest Relations Specialist who is a pro at multitasking, a clear communicator, and can serve our clients with compassion and professionalism.
Responsibilities for this position include:
Quickly responding to all inquiries, bookings, and general requests of all guests
Remaining the reliable point of contact for all guests
Listening and responding to guest concerns with empathy, then clearly communicating with the VROSB team the situation and ensuring the guest is updated regularly
Remaining in close communication with the rest of the VROSB team, guests, and housekeepers
Required skills for this position:
Excellent phone and written communication skills are a MUST
Ability to multitask well without losing sight of the details while maintaining a can-do attitude
High level of organization
Great interpersonal skills
Comfort learning new technologies and programs
Customer service
Mondays & Tuesdays 8 hrs/ day, every third weekend with 4-7/hrs per day
20 - 25hrs/ week, approx. $25/hr, email resume to emily @vrosb.com.